European Commission and Council of the European Union and European Parliament 12 December 2007, Charter of Fundamental Rights of the European Union#TITLE V - CITIZENS' RIGHTS#Article 43 - European Ombudsman

2. This right includes: (a) the right of every person to be heard, before any individual measure which would affect him or her adversely is taken; (b) the right of every person to have access to his or her file, while respecting the legitimate interests of confidentiality and of professional and business secrecy; (c) the obligation of the administration to give reasons for its decisions. 3.