EBU Single Rulebook Q&A 12 December 2019 2019_5039 Reporting of fraud by the acquirers

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European Union · · · 24-07-2020

Regarding the fraud definition, could you please clarify how the following fraud examples should be classified by the acquirers An industry member reverted to us for support on the classification of several examples of fraud, see below.a) A merchant deliberately requests refunds on his/her own card. The refunds are processed by the issuer, who then requests charge back from the acquirer.

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