EBU Single Rulebook Q&A 29 December 2025 2025_7675 Provision of rejection reasons for payment orders initiated via PISPs.

When an ASPSP provides a PSU, through its online banking channels, with specific information on the reason for the rejection of a payment order, in accordance with Article 36(1)(b) of Commission Delegated Regulation (EU) 2018/389, should that same information also be provided to the PSU via the interface made available for a payment initiation order, whether through a decoupled or redirection