Council of the European Union and European Parliament 23 October 2007, Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

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European Union · · · Cited by 1,025 · 23-10-2007

CHAPTER I. GENERAL PROVISIONS
Article 1. Subject matter
Article 2. Scope
Article 3. Definitions
CHAPTER II. TRANSPORT CONTRACT, INFORMATION AND TICKETS
Article 4. Transport contract
Article 5. Bicycles
Article 6. Exclusion of waiver and stipulation of limits
Article 7. Obligation to provide information concerning discontinuation of services
Article 8. Travel information
Article 9. Availability of tickets, through tickets and reservations
Article 10. Travel information and reservation systems
CHAPTER III. LIABILITY OF RAILWAY UNDERTAKINGS FOR PASSENGERS AND THEIR LUGGAGE
Article 11. Liability for passengers and luggage
Article 12. Insurance
Article 13. Advance payments
Article 14. Contestation of liability
CHAPTER IV. DELAYS, MISSED CONNECTIONS AND CANCELLATIONS
Article 15. Liability for delays, missed connections and cancellations
Article 16. Reimbursement and re-routing
Article 17. Compensation of the ticket price
Article 18. Assistance
CHAPTER V. DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
Article 19. Right to transport
Article 20. Information to disabled persons and persons with reduced mobility
Article 21. Accessibility
Article 22. Assistance at railway stations
Article 23. Assistance on board
Article 24. Conditions on which assistance is provided
Article 25. Compensation in respect of mobility equipment or other specific equipment
CHAPTER VI. SECURITY, COMPLAINTS AND QUALITY OF SERVICE
Article 26. Personal security of passengers
Article 27. Complaints
Article 28. Service quality standards
CHAPTER VII. INFORMATION AND ENFORCEMENT
Article 29. Information to passengers about their rights
Article 30. Enforcement
Article 31. Cooperation between enforcement bodies
CHAPTER VIII. FINAL PROVISIONS
Article 32. Penalties
Article 33. Annexes
Article 34. Amending provisions
Article 35. Committee procedure
Article 36. Report
Article 37. Entry into force
ANNEX I. Extract from Uniform Rules concerning the contract for international carriage of passengers and luggage by rail (CIV)

3.12.2007

Official Journal of the European Union

L 315/14

REGULATION (EC) No 1371/2007 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

of 23 October 2007

on rail passengers’ rights and obligations

THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION,

Having regard to the Treaty establishing the European Community, and in particular Article 71(1) thereof,

Having

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