Council of the European Union and European Parliament 25 November 2009, Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009 amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services, Directive 2002/58/EC concerning the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (Text with EEA relevance)

Also known as

Directive 2009/136/EC amends several existing directives related to electronic communications, aiming to enhance universal service and user rights, particularly for disabled end-users. Key provisions include ensuring access to public communications networks at fixed locations, promoting technological neutrality, and clarifying obligations for service providers regarding emergency access and customer information. The enforcement of these regulations falls under the jurisdiction of national regulatory authorities, which are tasked with monitoring compliance and adapting to technological advancements while ensuring consumer protection.AI