Council of the European Union and European Parliament 24 November 2010, Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004 Text with EEA relevance

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European Union · · · Cited by 517 · 24-11-2010

CHAPTER I. GENERAL PROVISIONS
Article 1. Subject matter
Article 2. Scope
Article 3. Definitions
Article 4. Tickets and non-discriminatory contract conditions
Article 5. Other performing parties
Article 6. Exclusion of waiver
CHAPTER II. RIGHTS OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
Article 7. Right to transport
Article 8. Exceptions and special conditions
Article 9. Accessibility and information
Article 10. Right to assistance in ports and on board ships
Article 11. Conditions under which assistance is provided
Article 12. Reception of notifications and designation of meeting points
Article 13. Quality standards for assistance
Article 14. Training and instructions
Article 15. Compensation in respect of mobility equipment or other specific equipment
CHAPTER III. OBLIGATIONS OF CARRIERS AND TERMINAL OPERATORS IN THE EVENT OF INTERRUPTED TRAVEL
Article 16. Information in the event of cancelled or delayed departures
Article 17. Assistance in the event of cancelled or delayed departures
Article 18. Re-routing and reimbursement in the event of cancelled or delayed departures
Article 19. Compensation of the ticket price in the event of delay in arrival
Article 20. Exemptions
Article 21. Further claims
CHAPTER IV. GENERAL RULES ON INFORMATION AND COMPLAINTS
Article 22. Right to travel information
Article 23. Information on passenger rights
Article 24. Complaints
CHAPTER V. ENFORCEMENT AND NATIONAL ENFORCEMENT BODIES
Article 25. National enforcement bodies
Article 26. Report on enforcement
Article 27. Cooperation between enforcement bodies
Article 28. Penalties
CHAPTER VI. FINAL PROVISIONS
Article 29. Report
Article 30. Amendment to Regulation (EC) No 2006/2004
Article 31. Entry into force
ANNEX I. RIGHT TO REIMBURSEMENT OR RE-ROUTING FOR DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY AS REFERRED TO IN ARTICLE 8

17.12.2010

Official Journal of the European Union

L 334/1

REGULATION (EU) No 1177/2010 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

of 24 November 2010

concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004

(Text with EEA relevance)

THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION,

Having

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