Council of the European Union and European Parliament 16 February 2011, Regulation (EU) No 181/2011 of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004 Text with EEA relevance

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European Union · · · Cited by 526 · 16-02-2011

CHAPTER I. GENERAL PROVISIONS
Article 1. Subject matter
Article 2. Scope
Article 3. Definitions
Article 4. Tickets and non-discriminatory contract conditions
Article 5. Other performing parties
Article 6. Exclusion of waiver
CHAPTER II. COMPENSATION AND ASSISTANCE IN THE EVENT OF ACCIDENTS
Article 7. Death or personal injury to passengers and loss of or damage to luggage
Article 8. Immediate practical needs of passengers
CHAPTER III. RIGHTS OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
Article 9. Right to transport
Article 10. Exceptions and special conditions
Article 11. Accessibility and information
Article 12. Designation of terminals
Article 13. Right to assistance at designated terminals and on board buses and coaches
Article 14. Conditions under which assistance is provided
Article 15. Transmission of information to a third party
Article 16. Training
Article 17. Compensation in respect of wheelchairs and other mobility equipment
Article 18. Exemptions
CHAPTER IV. PASSENGER RIGHTS IN THE EVENT OF CANCELLATION OR DELAY
Article 19. Continuation, re-routing and reimbursement
Article 20. Information
Article 21. Assistance in case of cancelled or delayed departures
Article 22. Further claims
Article 23. Exemptions
CHAPTER V. GENERAL RULES ON INFORMATION AND COMPLAINTS
Article 24. Right to travel information
Article 25. Information on passenger rights
Article 26. Complaints
Article 27. Submission of complaints
CHAPTER VI. ENFORCEMENT AND NATIONAL ENFORCEMENT BODIES
Article 28. National enforcement bodies
Article 29. Report on enforcement
Article 30. Cooperation between enforcement bodies
Article 31. Penalties
CHAPTER VII. FINAL PROVISIONS
Article 32. Report
Article 33. Amendment to Regulation (EC) No 2006/2004
Article 34. Entry into force
ANNEX I. ASSISTANCE PROVIDED TO DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY

28.2.2011

Official Journal of the European Union

L 55/1

REGULATION (EU) No 181/2011 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

of 16 February 2011

concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004

(Text with EEA relevance)

THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION,

Having regard to the Treaty on

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