Council of the European Union and European Parliament 21 May 2013, Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)

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European Union · · · Cited by 1,083 · 18-06-2013

CHAPTER I. GENERAL PROVISIONS
Article 1. Subject matter
Article 2. Scope
Article 3. Relationship with other Union legal acts
Article 4. Definitions
CHAPTER II. ACCESS TO AND REQUIREMENTS APPLICABLE TO ADR ENTITIES AND ADR PROCEDURES
Article 5. Access to ADR entities and ADR procedures
Article 6. Expertise, independence and impartiality
Article 7. Transparency
Article 8. Effectiveness
Article 9. Fairness
Article 10. Liberty
Article 11. Legality
Article 12. Effect of ADR procedures on limitation and prescription periods
CHAPTER III. INFORMATION AND COOPERATION
Article 13. Consumer information by traders
Article 14. Assistance for consumers
Article 15. General information
Article 16. Cooperation and exchanges of experience between ADR entities
Article 17. Cooperation between ADR entities and national authorities enforcing Union legal acts on consumer protection
CHAPTER IV. THE ROLE OF COMPETENT AUTHORITIES AND THE COMMISSION
Article 18. Designation of competent authorities
Article 19. Information to be notified to competent authorities by dispute resolution entities
Article 20. Role of the competent authorities and of the Commission
CHAPTER V. FINAL PROVISIONS
Article 21. Penalties
Article 22. Amendment to Regulation (EC) No 2006/2004
Article 23. Amendment to Directive 2009/22/EC
Article 24. Communication
Article 25. Transposition
Article 26. Report
Article 27. Entry into force
Article 28. Addressees

18.6.2013

Official Journal of the European Union

L 165/63

DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

of 21 May 2013

on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC

(Directive on consumer ADR)

THE EUROPEAN PARLIAMENT AND THE COUNCIL OF THE EUROPEAN UNION,

Having regard to the

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