European Parliament 3 April 2001, European Parliament resolution on the Commission Green Paper on environmental issues of PVC (COM(2000) 469 - C5-0633/2000 — 2000/2297(COS))

16. Welcomes the recent creation, by the Commission, of an out-of court complaints network for financial services, FIN- NET, and urges the Commission to monitor its operation as an effective mechanism for facilitating the out-of-court resolution of cross-border complaints; believes that such cross-border coop- eration between relevant authorities will have an essential role in promoting consumer