European Commission 29 November 2011, COMMUNICATION FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT, THE COUNCIL AND THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE Alternative dispute resolution for consumer disputes in the Single Market

52011DC0791 COMMUNICATION FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT, THE COUNCIL AND THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE Alternative dispute resolution for consumer disputes in the Single Market /* COM/2011/0791 final */ NEED FOR ACCESS TO EFFECTIVE REDRESS SYSTEMS The "Europe 2020 strategy" states that a stronger, deeper and extended single market is vital for growth and job creation.