Court of Justice 28 February 2019, C-649/17 (Bundesverband der Verbraucherzentralen und Verbraucherverbände - Verbraucherzentrale Bundesverband eV v Amazon EU Sàrl.)

Also known as

The Advocate General's opinion addresses whether traders must provide consumers with a telephone number prior to the conclusion of distance contracts, as mandated by Article 6(1)(c) of Directive 2011/83/EU, and whether the term "where available" allows for flexibility in communication methods. It concludes that traders are not required to establish new communication channels but must provide existing ones that ensure rapid and efficient consumer contact, and that the list of communication means is not exhaustive, permitting the use of additional methods like online chat. The opinion emphasizes that transparency in communication is essential for effective consumer protection, aligning with the directive's objectives of harmonizing consumer rights across the EU.AI