Court of Appeals of Washington November 27, 2000, No. 44969-9-I (Dwyer v. J.I. Kislak Mortgage Corp.)

Baker, J.

Kyla and Jim Dwyer appeal dismissal of their Consumer Protection Act (CPA) claim against J.I. Kislak Mortgage Corporation (Kislak). The Dwyers allege that Kislak’s written mortgage payoff statements are deceptively arranged so as to lead borrowers to mistakenly believe that payment of miscellaneous service charges is *544required before the mortgage will be released.