Massachusetts Appeals Court October 16, 2003, No. 01-P-778 (Morrison v. Toys "R" Us, Inc.)

Berry, J.

This is an appeal from the entry of summary judgment dismissing a G. L. c. 93A complaint alleging unfair and deceptive claim settlement practices by the claims facilitation department of a self-insuring company. Applying the principles set forth in Miller v. Risk Mgmt. Foundation of the Harvard Med. Insts., Inc., 36 Mass. App. Ct.